Congratulations! You have ordered or planning to order a beautiful and amazing product.
Antico Elements stands behind the quality of the products it sells. Antico Elements carefully inspects its products prior to packaging and shipping. It is in our best interest to make sure our products are shipped in the best conditions. Antico Elements warrants that its products meet high quality standards and the purpose for which they were designed and produced. Each panel is hand painted with the best finishes on the market.
What does the limited warranty cover?
This limited warranty covers manufacturing defects for 25 years. Please see below for what is covered and what is not.
Our products will withstand cracking, peeling of the finishes, rotting and excessive fading. Although the finishes used are specifically designed to be UV resistant, some fading under harsh sun exposure may occur during the years, just like any other product, but the normal fading is not covered under this warranty. If a company promises lifetime or full and very long warranty, they probably don’t plan to be in business for long. We do plan to serve our customers for a very long time, so we are very honest and upfront.
What does the warranty not cover?
Also not covered are damaged inflicted to the products by natural elements like flooding, fire, wind, hail and similar, impact of foreign objects. Claims against visible manufacturing defects must be presented within 10 days from the date of purchase and before the installation has begun. Claims for shipping damages must be reported within 5 days from receiving the order.
The panels are covered with Acrylic, Lacquer based and exterior Glaze paints so damages resulting from the use of harsh cleaners are not covered. See below for more information about excessive fading.
Small imperfections in the back surfaces that face walls, between joints or parts that are not meant to be visible are not covered.
Damages due to improper handling and storage.
Damages caused by shrinkage, expansion, distortion of the walls, substrates or structure.
Damages of the paints or materials due to excessive exposure to heat, fumes, vapors and salt water.
Damages of the paints or materials caused by excessive power washes.
Damages of the materials or performance failure resulting from installation steps that are not in accordance with our published instructions will void the warranty please refer to our instructions here: www.anticoelements.com/blog/installation-pages
Parts of our products that have been cut, therefore the raw material is left exposed and not treated with caulking AND paint, are not covered under this warranty.
Coverage under this warranty will not go beyond the value of the product purchased. The Warranty is also not transferrable.
Material, physical or personal damages resulting from misuse, incorrect handling or shipping and installation or uses for which the products were not intended, are not covered by this warranty.
Please note that we offer a paint upgrade consisting of a clear coat that considerably extends the life of the colors. It is considered good practice to apply a UV clear coat (ours or any other purchased by the owner) to any outdoor material on a regular basis. We strongly recommend testing any added clear coats or paints on a small corner first as we do not cover damages caused by any coating not approved for our materials.
The warranty for excessive fading starts from the date the material installation is completed.
Although the finishes used are specifically designed to be UV resistant, some fading under harsh sun exposure may occur during the years, just like any other product, but the normal fading is not covered under this warranty. If a company promises lifetime or full and very long warranty, they probably don’t plan to be in business for long. We do plan to serve our customers for a very long time, so we are very honest and upfront.
Please use the chart below to see the level of fading expected. The warranty does not cover the product or labor if fading falls within these parameters.
0-4 years 1-5%
5-7 years 5-10%
8-10 years 10-15%
10-15 years 15-20%
15-20 years 20-25%
20-25 Years 25-30%
When presented with a warranty claim we reserve the right to use an inspector to assess the accuracy of the claim. The inspector must be allowed to the effected property.
If a product is found to be defective under these terms, Antico Elements may offer a replacement, store credit or supply of new paint. We will consider reimbursing a reasonable amount for labor cost.
Our company is confident that its customers will be fully satisfied with their purchases.