SHIPPING AND ORDERING POLICY
We ship within the 50 United States via UPS or freight. Depending on the product purchased and size of the order, our products are usually shipped within 7-10 business days (samples ship much earlier) from receiving a successfully completed order. In some cases it can take 10-18 business days. Delivery times vary depending on the shipping terms chosen by the customer. Each options shows the approximate delivery time. Please keep in mind that this is an estimated date. Shipping charges are separate from the purchase price and will be calculated during the check-out process. Orders received from HI and AK will require an additional shipping fee. Every order must be prepaid. We cannot start production of any order without receiving a full payment, unless agreed differently. Payment will be processed in full at the time the orders are processed and changed to the "In Production" status. No purchase may be canceled, after production has started, without incurring in a 25% restocking fee; production begins within a 24-hour period following receipt of an order.
Customers outside the US (Canada, Caribbean etc) will need to pay their Customs and import fees. For freight shipments we can refer a broker that will help calculate the fees. UPS (smaller orders) will collect the customs and import fees from the buyer.
When customers use vouchers and coupons we reserve the right to choose the best shipping option for that order
We reserve the right to cancel any order and refund the charges if an error in the website has occurred.
Package Delivery / Signature
Based on the majority of our customers' preference we ask couriers to drop off your packages without requiring a signature. Customers who do not want this option for their orders must specify so during checkout or by calling us. Antico Elements is not responsible for stolen goods.
Our shipping costs calculated by the shopping cart are extremely close to our negotiated UPS rates. We do not add extra charges or raise the shipping costs. We actually pass the negotiated discounts to you. The shopping cart automatically retrieves rates from the carriers. For large orders or odd packages please contact us directly as we may be able to get better rates from other carriers.
Please carefully calculate the quantities necessary and the type of accessories for your project. We do not accept returns for excess material or for ordering the wrong accessories because in most cases our customers do not want returned materials. Our panel calculator simply suggests average quantities based on the square footage.
Antico Elements carefully inspects its products prior to packaging and shipping. It is in our best interest to make sure our products are shipped in perfect conditions. If the customer ( or a representative ) personally receives the shipment and it arrives damaged the customer must promptly ask the carrier make a note of it. If the package was left at the customer's address the customer needs to inspect the package within 1 to 2 days and contact us immediately. Claims against improper transportation and delivery must be filed by the customer and a return must be discussed and approved by Antico Elements. Installing damaged material without our written consent nullifies the replacement and / or credit eligibility. Please keep the damaged packing material so that photos may be sent to the carriers.
No returns will be accepted without prior written consent and must include an RMA (Return Merchandise Authorization). Returns received without meeting the above requirements will be shipped back to the customer at their expense.
All returns must include the original packaging, wrapping, boxes and a COPY of the purchase invoice, and with an approval, must be returned within 15 days from the day of receipt. No credit will be given for products returned without prior authorization. Returns for reasons different from damages will be subject to a restocking fee of 25%, must arrive to us in sellable condition and the shipping must be at the customer's expense. They must also be approved by Antico Elements before the return. Samples are not refundable. Discounted or fire-rated orders are not refundable.
Please contact us ( via email at email@example.com or call 877-326-4826 ) to get a better shipping cost quote. When purchasing large quantities or large items, Standard UPS shipping costs calculated by the shopping cart may show higher than they could be. We would like to offer you the lowest possible cost.
We strongly suggest the purchase of samples before ordering the panels in order to view the colors in person. We may not be held accountable if the color of the actual product differs from the one viewed online.
No refunds, returns or cancellations
on any custom or special order. Fire-rated panels are non-returnable and non-refundable.
Free Samples ( 6 max ) (after voucher):
We strongly suggest the purchase of samples before ordering the panels. Many PC monitors do not represent the colors of the products correctly and with a sample you can see our products up close.
When you make a purchase of $200 or more, you are entitled to a rebate equal to the cost of 6 (six) of the samples (before shipping) you order from us. The $200 orders do not include shipping. When you go to checkout you can enter the coupon number we e-mail you at the time the samples are shipped. Please look for this e-mail. Samples are not refundable.
Customers qualify for free shipping on orders above $3000 in products. Free shipping may not be combined with other offers, discounted or on sale products. Customers have the option to choose between Free Shipping or Quantity Discounts but not both. Free shipping is only offered for addresses in the continental US states. We reserve the right to choose the best shipping option, which doesn't necessarily take longer for delivery. Applying the free shipping on your order is a manual process so please contact us to receive the free shipping code.
Fire Rated Products:
The fire-rated option does not make the product fire-proof or completely heat-resistant. We do not suggest using our panels inside a firebox or too close to a heat source like a wood burning stove. You should always follow the clearance suggested by the stove manufacturer. As a "rule of thumb", if you feel comfortable using a wood plank at that distance then you can use our product at the same distance. The fire-rated option is designed primarily to minimize flame and smoke spread in case of fire and even though it makes the product more heat resistant, does not make it heat-proof. After all, our products are still made of polyurethane.
Antico Elements shall not be held liable for any and all claims submitted by the buyer as a result of injury, damage or wrongful installation to any user or other person caused by the product sold herein by the seller to the buyer, whether the injury or damage results from the assembly, installation, operation, shipment, storage or manufacture of this product. Please consult local building codes prior to installing the products